INSURANCES ACCEPTED AND POLICIES

At True Dermatology, we understand that quality healthcare should be accessible to everyone. We are proud to announce that we accept most local PPO and HMO plans to increase access to quality dermatology care.

All HMO patients require valid referrals to be seen and HMO patients without valid referrals/active authorization will be financially responsible for all fees at the time of service.

All Co-payments, co-insurances and deductibles are due at the time of your visit. You will be financially responsible for any services denied by your insurance carrier as not medically necessary and/or not covered for any reason. We accept all credit cards and cash, but do not accept checks.

Please call our office if you have any questions about whether your insurance is accepted for each office. Different providers and offices may have contracts with varying insurance plans. While we strive to assist, we cannot guarantee 100% confirmation of your in-network status, thus, it is ultimately the patient’s responsibility to verify their coverage with our practice.

As a courtesy, we will bill your insurance for medically necessary services as long as we are contracted, but you, as the patient, are ultimately responsible for any charges not covered by your insurance company. If we are not in your plan, you will be responsible for all office fees at the time of your visit.

You will be responsible for all cosmetic procedure fees at the time of your visit. This includes procedures deemed cosmetic by your physician including removal of skin tags, removal of benign moles, and removal of seborrheic keratoses or keratoses. All laser procedures are considered cosmetic unless your physician specifies otherwise. If you subsequently bill your insurance company for a cosmetic procedure and your insurance company erroneously covers the procedure, you are not entitled to reimbursement by our office, and we are obligated to notify your insurance company of their error.

There is a $50 missed appointment fee if you cancel or reschedule an appointment with less than 24-hour advance notice or if you fail to arrive for your appointment. We utilize an automated text reminder service, which will call a number you have given us prior to your appointment. Do not rely on this service as your only reminder to keep your scheduled appointment, as we cannot guarantee that the call will absolutely be made, or that the number provided is accurate or functional for this purpose.

We currently do not offer financing options; however, we provide top-tier medical, hair, and cosmetic dermatology treatments at highly competitive and affordable prices.

True Dermatology complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. California Skin Institute does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

For more information, please go to: https://www.hhs.gov/civil-rights/for-individuals/section-1557/translated-resources/index.html?language=es

True Dermatology makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows www.californiaskininstitute.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

If you believe that True Dermatology has failed to provide these services or discriminated in another way on the basis of race, religion, color, national origin, age, disability, sex, or sexual preference and gender identity, you can file a grievance with: Mary Xue, Chief Compliance Officer at admin@truedermmd.com

We are proud to have a diverse team of providers and staff who speak over 10 languages and dialects, including English, Spanish, Mandarin, Cantonese, Vietnamese, Shanghainese, Teochew, Taiwanese, Taishanese, Wu Chinese, and Yue Chinese. If you require assistance in a language not spoken by our team, free translator services are available to ensure you receive the care you need.

We understand the importance of privacy and are committed to maintaining the confidentiality of your medical information. We make a record of the medical care we provide and may receive such records from others. We use these records to provide or enable other health care providers to provide quality medical care, to obtain payment for services provided to you as allowed by your health plan and to enable us to meet our professional and legal obligations to operate this medical practice properly. We are required by law to maintain the privacy of protected health information, to provide individuals with notice of our legal duties and privacy practices with respect to protected health information, and to notify affected individuals following a breach of unsecured protected health information. This notice describes how we may use and disclose your medical information. It also describes your rights and our legal obligations with respect to your medical information. If you have any questions about this Notice, please contact our Mary Xue, Chief Compliance Officer at admin@truedermmd.com

The Open Payments database is a federal tool used to search payments made by drug and device companies to physicians and teaching hospitals. It can be found at https://openpaymentsdata.cms.gov

For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided here. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public.